Understanding Organizational Policies and Standards: Identify Company’s Product Quality Standards
- Identify the company’s products and the report of recurring problems
Company’s Products and Recurring Problems Reported
The Computer and Peripherals industry produces a wide range of products for sale to just about all businesses and consumers. It can consist of products like printers, scanners, mice, monitors, and other devices as mentioned in the above modules.
Occurrence of Recurring Problems
When a field technician visits a customers’ site for repairing or replacing faulty modules, The person should keep a record of the visit and educate the customer about the procedures of repairing, so that if in the future the problem persists, it can be tackled.
But, Sometimes, these problems occur frequently.
In this case . a field technician should perform the following steps to troubleshoot the recurring problems in the device as shown in the following figure: